Instructor: Guest Professor Marilee Morrow
Course Description: Communication is the process by which one person stimulates meaning in the mind of another person through verbal and nonverbal messages. Each culture has its own particular style. Today’s global environment requires adjustments to these culturally-oriented styles of communication to build positive business relationships and advance careers. After all, other people’s perceptions of you have an impact on your professional success. Students can improve their interpersonal interactions with Westerners with communication behavior training and an orientation to Western culture.
This seminar is broken into sections and includes key concepts as they relate to the American communication environment. Gaining respect involves more than just the spoken word. What typical American nonverbal behaviors increase immediacy and credibility? How does a person’s writing style and oral presentation style impact professional success? Participants will understand how their communication behaviors impact their level of effectiveness in American communication situations and learn how to apply the course material to their own interactions that will result in a higher level of confidence and more opportunities.
Methods of Instruction: Lecture, discussion and workshop-style demonstration/interaction
¢What are we going to learn and accomplish during this course? Course introduction – To compete in today’s job market, your communication skills have to be better than others!
¢What are we really doing when we communicate?
Linear model of communication
The importance of feedback
Other key concepts/terms and important items
¢How are we the same? How are we different? Know your receiver!
Introduction to American culture and common practices
Knowledge of your receiver impacts how you communicate!
¢How do your communication behaviors impact you?
Your receiver does more than just listen to your spoken words. They look at how you behave for more information.
Are people open to your influence?
What is your receiver’s perception of you? Are you perceived as being credible, competent, trustworthy and caring?
Not understanding the implications of nonverbal behaviors can be fatal to a career!
¢What is the Self-Report of Immediacy Behavior, and what does your score mean?
What are immediacy seeking and affectation seeking behaviors, and how can you modify your behaviors to be appropriate for the situation?
How can you increase perceptions of similarity across cultures?
Specific verbal and nonverbal techniques and recommendations for professional situations
¢Don’t allow mediated communication issues to be a stumbling block to success!
From video conferencing to texting … technical and aesthetic recommendations for a wide range of traditional and new media situations
How to write in the “aural” style
Tactics when writing for diverse audiences
Powerful writing strategies
Coaching others for success
¢Conclusions for continued professional development and success – Apply what you’ve learned!